Customer Policies
Product Disclaimer
By installing or using U-Reach Data Solutions, Inc. Products, you have read and acknowledged all agreements and are confined to them. The manufacturer is not accountable for any incidental or consequential damages, including, but not limited to property harm, loss of time or data from the use of any of our products, or any other damages attributable to product malfunction or failure; including, without limitation to, those attributed to: (1) reliance of the materials provided, (2) costs of product replacement, (3) loss of use, data or profits, (4) delays or business interruptions, (5) any principle of legal responsibility arising from or in reference to the use, overall performance, delays in service, or lack of the ability to render service of any our products. The manufacturer makes every effort to ensure the proper functioning of all products. However, the customer is responsible to verify that the output of our product meets the customer’s quality requirement. The customer further acknowledges that improper use of our products, software, and/or hardware issues can cause loss of data, defective formatting, or unreliable data loading. The manufacturer will make efforts to resolve or repair any issues recognized by the customer either within the warranty period or on a time and materials basis. Specifications and features are subject to change without notice or obligation.
Warranty
The manufacturer provides a basic one-year parts and labor warranty for all duplicators and machines. Adapters provide 6 months warranty. Cables, sockets, and other consumable items provide 3 months warranty. An extended warranty may be purchased. Telephone and email support is available for the life of the product as defined by the manufacturer.
All warranties are region specific and will be defined per the market region in which the product was purchased.
Warranty eligibility requires an intact serial number, an unmodified warranty sticker, and an untampered machine.
The end-user must ship the machine with a completed RMA form. Without it, the package will be rejected at the end user’s expense. Once the machine has been repaired, the manufacturer will ship the package back to the end user.
Privacy Statement
The manufacturer accepts no responsibility for copyright infringement or misuse of any our equipment. Copying any form of data (audio, video, or software) without the permission of the copyright holder is illegal. It is the sole responsibility of the user to ensure that the legal copyrights of the copyright owners are respected.
Privacy Policy
U-Reach Data Solutions Inc. is a Southern Californian Corporation. We will not sell or share any personal information about you to or with any person or organization except as provided in this Privacy Policy.
This page is used to inform website visitors regarding our policies regarding the collection, use, and disclosure of personal information if anyone decided to use our service. If you choose to use our service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used to provide and improve our services to you. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you, and the information will be kept internally to U-Reach Data Solutions Inc. If you’ve purchased from our 3rd party online platforms, then we may be unable to control where your personal information goes.
We sincerely respect your privacy, if you do not want us to contact you, please contact us by email or phone.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our service;
To provide the service on our behalf;
To perform service-related services; or
To assist us in analyzing how our service is used.
We want to inform our service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Children’s Privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Return Policy
Returns and exchanges are only valid for 14 days starting from the invoice date and will be subject to a mandatory 15% restocking fee and deduction of the initial shipping fees (even with free shipping promotions). All exchanges will be sent to the original address only. All accessories, drives, and customized special orders (e.g. 100 or more port flash duplicators) are non-refundable.
All returns must include a completed RMA form, or they will be refused at the shipper’s cost.
Shipping Policy
Thank you for shopping with U-Reach Data Solutions, Inc. and understand that you will be able to reach us via e-mail or phone for any additional inquiries. Please read the important information below carefully before placing your order. By ordering from our website you are agreeing with the terms and conditions below.
U-Reach Data Solutions, Inc. will ship throughout the USA, and globally. If you are located outside of the USA, and cannot check out your cart because of shipping unavailability, please contact us. We will determine if it is cost-effective to ship to your location and arrange shipping. If not, we will refer you to our other country regional partners near you.
For all buyers outside of the USA, the expected delivery date for all shipments is NOT guaranteed. U-Reach Data Solutions, Inc. is NOT responsible for any delayed packages caused by the shipping carrier.
1. When full, verified payment is received.
All orders MUST be placed over the phone if additional shipping insurance and/or signature confirmation is/are required.
All orders typically process within 1-3 days lead time, unless stated otherwise.
We will be free from responsibilities of any duties, customs fees, broker fees, and/or tax-related fees outside of the U.S.U-Reach Data Solutions, Inc. will only be responsible for sending the package to UPS, FedEx, DHL, and USPS.
If the package is lost or stolen, it is the end user’s responsibility to contact local law enforcement and file a claim with the shipping carrier.Free Shipping Policy
1. Free shipping will only be through FedEx Ground.
2. Free shipping only applies to products that are eligible.
3. Ineligible products will still be charged accordingly.
4. Free shipping only applies to the continental 48 States of America.
5. All returns with free shipping will be subjected to mandatory 15% re-stocking fees and actual shipping costs deducted.
Same-day Shipping
Orders received before 1:00 PM Pacific Standard Time (PST) will ship the same day, provided the requested product is in stock at the time the order is processed. After the cut-off time, the order will generally ship out the next working business day. In some rare instances, the product might be shipped out later due to a national holiday or other unforeseen circumstances.
Please be aware that express shipping is NOT a guarantee for same-day shipping.
Short Shipment
When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for the number of skids or pallets is not acceptable).
Shipping discrepancies, including short shipment requests, need to be submitted within 14 days of receipt for investigation. Shipping discrepancies submitted over 14 days will be investigated at the discretion of U-Reach Data Solutions, Inc..
Damaged/Defective Shipment
Please report a DOA product within 48 hours from the package delivery date. If 48 hours have passed, we can only follow the normal RMA Warranty procedure.
Refused Shipment
Unless the shipment is refused due to an error we made, or the package is visibly damaged, a $50 charge will be applied to the refused shipments.
Back-ordered Items
Backordered products require longer lead times; around 7-10 days. If you would like a more defined and concrete quote for the lead time on your specific product, please do not hesitate to contact our friendly U-Reach Data Solutions, Inc. staff at (909) 628-7030, ask us on LiveChat, or e-mail us at info@ureach-usa.com.
Shipment Reimbursement
Any shipment reimbursement is NOT guaranteed. U-Reach Data Solutions, Inc. only reimburses a reasonable amount based on what the shipping carrier can offer.
Product Warranty
By purchasing U-Reach Data Solutions, Inc. Products, you have read and agreed to our policies, terms, and conditions. Customer agrees to pay all costs including attorney's and collection fees for delinquent accounts.
1. If the system has an expired warranty
a. If you want to proceed with repair(s), please send back the system and remark "expired warranty" on your RMA form. U-Reach Data Solutions, Inc. will be required to collect a fee for the maintenance. If the customer does not wish the product to be maintained, U-Reach Data Solutions, Inc. will collect an inspection fee for the product.
2. If the system is within warranty
a. Fill in the information, in detail, for the faulty product. Fax or e-mail the RMA request form to U-Reach Data Solutions, Inc. and the customer will receive an RMA number (e-mail techsupport@ureach-usa.com). Proof of the original invoiced purchase date is required for warranty service.
b. Your invoiced purchase(s) must be through U-Reach Data Solutions Inc., our authorized resellers, or distributors; in order for the warranty to be valid. If you purchased from another regional market, you must send the machine back to the original seller that you purchased from.
c. If U-Reach Data Solutions, Inc. finds the returned product is not defective, then an invoice will be issued to the customer for shipping and inspection fees.
3. If U-Reach Data Solutions, Inc. discovers the product is returned without a S/N, the S/N sticker is damaged, or S/N is discrepant with the product. The product will be deemed as an expired warranty. Please see the warranty policy as above point 1.
4. If U-Reach Data Solutions, Inc. discovers that the product is still in the warranty period, but is damaged by misuse, abuse, accidents, or inappropriate handling and installation. U-Reach Data Solutions, Inc. will not be held responsible for the warranty service; there will be a mandatory repair fee charged.
5. Prior to shipping your RMA, please pack your product extremely well with anti-shock packaging. We highly recommend you use the original shipping box. If the product is damaged because of improper packing, U-Reach Data Solutions, Inc. will not be held responsible for the warranty service. The product will be deemed as an expired warranty. Please see the warranty policy as above point 1.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email: info@ureach-usa.com or by phone: 909-628-7030.
Thank you for your time.